Nbn netbynet moscow

Powerful router also allows you to connect a USB modem with a SIM card to work via 4G/LTE

NetByNet Personal Cabinet

The company NetByNet, an operator of high-speed fixed-line communications, has created a special service for the convenience of its corporate and private clients, allowing them to manage their own accounts anywhere in the world. This service is called Personal account NetBynet. Among the main advantages of this service we would like to mention the possibility to change current tariff plan, manage additional services and send prompt requests to the support service. In addition, a personal account allows users to make regular payments for telecommunications services.

Netbynet has been offering its customers Internet access, mobile Internet, as well as digital television and telephony for ten years. The company's geography includes the following cities: Moscow, Klin, Balashikha, Dubna, Zelenograd, Lyubertsy, Solnechnogorsk, Korolev and Zheleznodorozhny.

In order to provide modern access to service management Netbynet has its own personal account, which can be used by each subscriber. Using it subscribers significantly save their time, because with the help of cabinet you can do a lot of things, without leaving home.

Functionality of the personal account netbynet

Using the personal cabinet nbn allows to do the following:

• find out the balance of the user's account;
• Pay for the traffic and other services consumed (monthly payment for television and telephony);
• change the speed of the Internet (both upward and downward);
• change the connection rate, manage services;
• temporarily suspend access to the Internet;
• set up a monthly auto-payment and a promised payment;
• view the charges for services by period;
• send requests for technical support service;
• receive timely information about promotions held in the company.

About the company

Netbynet remotely serves all categories of subscribers, for which there is access to a personal account on the official site netbynet, which can be accessed via mobile application. In addition to services related to television, telephony and the Internet, netbynet provides customers:

In 2006, several operators merged to form NetByNet.

In 2011, it becomes a subsidiary and the main FShPD asset of MegaFon, and three years later it opens a number of additional opportunities for its users, launching a new product Wifire with additional wireless TV and Wi-Fi home networking service.

The next stage in development is the launch of unlimited mobile Internet Wifire Mobile and the Wifire TV mobile app for smart TV, which then became available for IOS and Android smartphones as well.

nbn provider has been supporting a socially significant project since 2016, providing passengers on buses, trolleybuses, and streetcars in Moscow with Internet access.

Services

Internet

Connection to the network is implemented by the company's new product Wifire. It includes several tariffs for home or mobile internet, among which a subscriber chooses the most convenient one.

It is a high-speed access to all kinds of information; to connect it, it's enough to leave an application on the official site. Netbynet subscriber in the personal cabinet can create his own complex and use individual tariff.

Home

After connection you just need to pay netbynet once a month:

Mobile

Mobile Internet connection is a frequently required service. The LTE protocol used to create the connection is fast and stable. The service contract can be signed immediately after the application is left on the official website.

When subscribing to Wifire tariffs, equal amounts of money are deducted daily.

What cases do I need support service for?

Emerging problems can cause difficulties for subscribers when watching TV, connecting to the Internet, etc.

That's why Netbynet tech support was created specifically to help customers sort out all the difficulties.

You don't know how to enter your personal cabinet, how to pay, find out the tariff, connect, find out the coverage area, can't set up your equipment?

Address to the contact-center in any available way.

Technologies used

NetByNet uses the following technologies to connect customers:

Internet via twisted pair cable (FTTx, Ethernet technology) is a classic method of high-speed connection. In such a computer network, a fiber-optic cable goes from the communication node to a certain place (point X in FTTx), and then to the subscriber – a stranded copper cable "twisted pair" or "patch cord", with an RJ-45 connector, which can be connected to a Wi-Fi router or directly to your computer/laptop.

Such networks are the de facto standard for 2023, and most providers provide Internet access in apartment buildings through this technology. High speed and stability of the Internet in such a network is guaranteed if the network is well built and maintained by the provider.

This method is used where it is impossible or too expensive to connect wired Internet. It involves connecting through cellular towers, so you can access the Internet almost anywhere.

To access the Internet from a computer or other devices that do not have their own SIM card, LTE modems are used, which can either be a separate device with a Wi-Fi module (which will allow the Internet from one SIM card to all devices in the house) or be made as a USB "whistle", which implies connection to a single computer.

Speed and quality (as well as your satisfaction with using such Internet) depend on the level of signal reception, i.e. the remoteness of the cellular tower nearest to you, as well as on whether something, such as reinforced concrete slabs or terrain, shields you.

To improve the quality of reception / transmission to LTE modem, you can connect an external antenna (preferably with an amplifier) outdoors, for example on the roof of a private house or outside the apartment window. Sometimes, such an antenna allows catching a signal in the places where communication is impossible without it.

Additional services

Smart House

"Smart Home" NetByNet implies the introduction of devices and sensors that allow you to control light, heating, lighting, video surveillance and other everyday things fully in an automated mode. From unlocking the door as soon as you approach it, to adjusting the shade of artificial lighting according to the time of day and the light outside the window. Allow yourself more comfort with a smart home from NetByNet.

Home Phone

A landline phone for organizations or fans of classic communication. It is good enough to have a phone at home that does not require a battery charge and does not depend on the quality of cellular signal reception.

The modern way of providing telephony is based on VoIP technologies, i.e. "Voice over the Internet", and does not require a classic telephone line to be laid from the PBX. Making calls in this case is carried out through a telephone set with support of this technology by means of your Internet cable.

However, there are quite a few providers (besides Rostelecom) that offer a good old dial-up or non-switched channel.

For which questions support will not be able to help you

Support can only give you some approximate information about LTE coverage. Actual coverage and Internet speed will depend on the technical characteristics of the device used, the radio conditions at the receiving point, the topography, etc.

At the operator's discretion, it has the right to request user identification when connecting or disconnecting services. If the client refuses to provide information, the service will be denied.

Support will not be able to remotely establish an Internet connection if specialist intervention is required. For example, if the cable is broken. In this case you'll need to call a wizard at home.

Response time and competence of specialists

According to customer feedback to get through to the support service is real on weekdays at night and during working hours when most of the users are at work. From 00.00 to 02.00 it is possible to get through after a short wait. The peak of calls is from 18:00 to 24:00, as well as on Saturday and Sunday afternoon. On these days, it is easier to leave an appeal through social groups or e-mail. Answers to questions in the VKontakte group come in a few minutes, but if you contact the email, you may have to wait up to 3 days.

Users have different opinions about the competence of the specialists. There are very positive and sharply negative reviews.

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