The call is free. You can dial around the clock from any device – mobile or landline.
NETBYNET hotline 8-800
The fastest way to get information from an ISP is to call the hotline.
The company offers several numbers to ensure interconnection with consumers:
Technical Assistance Service for current WiFiRE NetByNet Internet and Digital TV users
When in a city where the company has offices, consumers can call the 24-hour multi-channel support lines:
The main hotline phone numbers can be found in the namesake section of the official website at http://www.netbynet.ru:
To find the telephone number of support in the regions, you should click on the link "Addresses of sales and service offices". This will open the page www.wifire.ru. In the upper right corner, select the city:
Other ways to contact
The second most popular way to contact the company is to send an e-mail.
The address for writing official complaints and suggestions: Moscow Oruzheyny pereulok d. 41, BC "Oruzheyny" Central Service Office 127006.
From the site you can order a callback by entering your phone number and clicking "Waiting for a call:
Quickly solve the problem, ask a question, you can in the online chat. To go to the chat click on the green inscription in the lower right corner of the screen:
In order to be constantly aware of the company's news, to learn in a timely manner about launched promotions and discounts, customers can sign up to receive notifications. To do this, click on the orange bell on the page of the site wifire:
You can leave a request for an Internet connection on the company's website:
In addition, the provider's customers can get consultations, ask questions, and complain through groups in social networks:
You can see the answers to the most common questions in the "Subscriber Support" section. Here you can learn what to do if the computer does not receive an IP address, the Internet does not work, etc. You can get consultations, study the opinions of users through the official forum of the company http://forum.netbynet.ru/.
About the Company
Wifire is a federal telecommunications operator, part of PJSC "Megafon". The company conducts Internet, telephony, digital and interactive television in homes. Also provides mobile Internet access on technology 4G LTE. It is present in several regions of Russia: Moscow, St. Petersburg, Belgorod, Kaliningrad, Rostov, Lipetsk, Murmansk regions, Krasnodar Krai.
For legal entities the company provides services of virtual hosting, placement of equipment on the territory of the operator.
Consider other ways to communicate with the company: the official website, personal account, social networks, mobile application.
Website
Here you will find all the necessary information about the services: tariffs for home and mobile Internet and TV, phone numbers for each city where the company is present.
To open an online chat with a consultant, click on the orange button with a letter in the lower right corner. Enter your name, the question itself. Check the "I agree to the processing of personal data" box and click "Start a dialog."
If the site has identified your location incorrectly, select your city manually in the top left menu. The page will reload and show your location on the map.
Enter your account number and the amount to be paid. Click on "Pay.
You can pay for Internet and TV in several ways: any bank card, Qiwi Wallet, Elexnet and Yandex.Money. Cash can be deposited in the terminals of the specified e-wallets, in ATMs of Sberbank and MKB, as well as in communication stores: MTS, Megafon and Svyaznoy.
Database with articles and instructions (setting up routers and set-top boxes, recovering a password from your personal account, and much more):
Perhaps here you will find a solution to your problem, and you don't have to call / write to technical support.
Social networks
In groups, personal messages and comments on posts are open. Here they publish company news, information about tariffs.
Personal profile
Enter the phone number or the personal account in the first line. In the second line, enter your password. Click "Login".
In the office you can check the balance of personal account, pay for services without leaving your home, view the history of payments and charges, change rates, write to technical support.
Applications on Google Play and App Store
Personal account on the website has a mobile analog – the application for smartphones. You can download it on Android:
